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WordPress Maintenance & Support Plans

Keep your website healthy and beautiful with Modernized’s WordPress support plans.

WordPress Maintenance & Support Plans Compared

Features &
Pricing

Technical Support

$99/m

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Website Support

$299/m

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Dedicated Support

$599/m

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NO contracts tooltip
We never lock you in, ever! Pay month by month, leave any time, and handle the website management yourself
NO hidden fees tooltip
Our simplified billing process eliminates confusing fees and delivers you clarity in what you’re getting with our services
Client portal tooltip
See and manage your payment plans, subscriptions, and services all in one place
Unified site management dashboard tooltip
Seamlessly integrates with plugins, site management, automation, templates, and more
Performance dashboard tooltip
See your website performance data in a way that’s easy to understand
One login for all your website needs tooltip
Access your websites, hosting, and DNS records all with one login without having to enter the WordPress admin
Team member management tooltip
Easy & flexible collaboration with colleagues.
45+ WordPress onboarding and training videos tooltip
High quality tutorial videos that are always updated and always useful
Maintenance tooltip
Human support staff to ensure your site is running smoothly
24/7 Uptime monitoring tooltip
We proactively monitor your site 24/7 and fix them fast if they go down, you don’t have to lift a finger
24/7 Emergency support tooltip
WordPress Support experts on hand to fix any issues as they arise
Daily cloud backups tooltip
Daily cloud backups to ensure that you never lose your latest updates
Offsite backups tooltip
Kept in multiple facilities, restore anytime.
Safe updates tooltip
Plugins & core updates to improve security, reduce bugs, improve performance, and add new features
Staging site for testing tooltip
Integrated, one-click staging environment for us to test, fix, and update your site with absolute confidence.
Access to premium plugins (Saves you $725/year!) tooltip
Access to Modernized’s premium WordPress plugins to keep your site safe and secure
Hack Fix Guarantee tooltip
If your site is compromised while hosted with us, we’ll fix it for free
Security optimization tooltip
Our WordPress experts will audit your site’s security measures and make improvements where necessary
Spam support tooltip
We use reCAPTCHA to protect your website from spam, fraud, and abuse
Complete malware protection and removal tooltip
If your site is infected with malware, our experts will meticulously clean your website and set up optimal security configurations to ensure it never happens again

Premium hosting tooltip
Premium Cloud Network with USA and international data centers
99.9% uptime guarantee tooltip
If the 0.1% does happen, we’ll get it back online before you’ve even noticed
Dedicated CPU, memory and IP tooltip
You’ll never be impacted by other sites or shared resources
Web Application Firewall and dynamic malware defence tooltip
Cyber security with optimized rule sets / blocklists for elite security
Free SSL Certificate (HTTPS) tooltip
Keeping your site’s traffic secure through encryption
CDN (Content Delivery Network) tooltip
You’re spoilt for choice with 18 data centers located around the world and our efficient 123-point CDN, both ensuring the best proximity for max site speed.
Unlimited visitors tooltip
Grow as big as you want, because your site is ready for unlimited visits per month
25GB disk space tooltip
Media and data storage up to 25GB with options for more
DNS record migration tooltip
We’ll migrate your DNS records into your unified website dashboard

Website analytics dashboard tooltip
Monitor all traffic with easy-to-understand analytics
Broken link checker tooltip
Fast & accurate link detection for site health.
Speed optimization tooltip
Our experts will work on your site to achieve Google PageSpeed scores of 90+ on desktop and 75+ on mobile.
Mobile & tablet optimization tooltip
Helps to make sure your site performs well on any device
Image & media optimization tooltip
Helps to make sure your site loads quickly
Unlimited website edits tooltip
Unlimited website edits to update your content with a 24-48 hour turnaround (determined by the type of task)
Small website Tasks tooltip
Example of small tasks:
– Add images to pages
– Add buttons to pages
– Add a chat box to the site
– Add search functionality to the website
– Add new forms and customize them
– Add social share links to the site or blog posts
– Add Google Analytics script and Facebook pixel to the site
– Embed Newsletter forms
– Connect existing forms to Newsletter (Mailchimp, Active Campaign, etc.
– Enable and disable comments
– Breadcrumbs setup for the pages
– Update page content
Medium website tasks tooltip
Examples of medium tasks:
– Add a new section to the home page
– Add banner slider on a page
– Add an image or video gallery
– Small responsive bug fixes
– Embed videos and add thumbnail image and pop-up functionality (YouTube, wistia, etc.)
– Small plugin installation and configuration
– Social feed integration on the page
Large website tasks tooltip
Examples of large tasks:
– Megamenu development
– New landing page development
– Woocommerce setup with payment gateway (Configuration for product page, category page, checkout, and cart page setup)
– Event manager installation
– Memberpress integration and setup
– Plugin customization
– Setup of new custom post type
– Donation page setup
Custom page design tooltip
WordPress designers & developers to create new pages for your site
Add new landing pages and blog posts tooltip
Great for in-house marketing teams or agencies
DNS record management tooltip
DNS edits are easily accessed in the same dashboard as the rest of your site
Unlimited website projects tooltip
Unlimited website projects to add and update plugins, add new content, and create new custom page layouts
Dedicated site manager tooltip
No more switching between support agents. Your dedicated Site Manager will handle all of your website support requests
Tailored website support tooltip
Your Site Manager will get to know your business operations in order to provide better suggestions and improvements for your site.
Dedicated task board tooltip
Forget about the endless chain of emails. See the progress on your support requests as they are being completed.
Task prioritization & scheduling tooltip
Great for dynamic organizations and even-focused entities
Proactive problem-solving tooltip
Great for businesses that lack an internal team but need their website maintained proactively
Adding advanced plugins or features tooltip
Great for membership, WooCommerce, or directory websites
Scheduled calls tooltip
Scheduled calls with your Site Manager to talk about your needs
Free migration tooltip
Free migration to our premium hosting platform
Set up for success tooltip
Every step of our DIY and done-for-you migrations is designed to ensure the smoothest move possible for you.
Done in a day (or less) tooltip
91% of our done-for-you migrations are completed within 24 hours.
Zero downtime tooltip
During your migration we create an exact copy of your site, meaning it’s still live and kicking while we’re moving it.
Any site, any size tooltip
Our advanced migration system will handle any type of site (and multisite) from small, to bigger, to gigantic. Plus, there’s no site limit!
Anytime premium support tooltip
Our experts are all global, so someone is available 24/7/365. Rest assured, if an urgent migration is needed, our team is there.
No plugin needed tooltip
Our server-to-server ((S)FTP-driven) migration tool is faster and more reliable than using a plugin (PHP-driven) to move.
Free professional email accounts with your domain tooltip
Free @yourdomain.com email accounts that work seamlessly with your favorite email clients.
Create Your Emails tooltip
Easily manage email accounts in your hosting interface and configure everything in a few clicks with our DNS tools.
Connect To Your Favorite Clients tooltip
Your email accounts can be quickly and easily integrated with Gmail, Apple Mail, Outlook, Thunderbird, and all other popular apps.
POP Email Protocol tooltip
Connection to third-party email clients is done via Post Office Protocol (POP).
Unlimited Email Forwarding tooltip
Maintain your professional brand by using an existing email account to receive emails sent to @yourdomain.com. Create unlimited forwards.
IMAP Email Protocol tooltip
Unlike other email protocols, IMAP Webmail guarantees perfectly synced and easy-to-use email on any device or app.

Trusted by leading professional
service firms

Hear directly from our clients on how we help them support their WordPress websites

Montessori_Seal_Green
Before working with Modernized, our website felt old, was difficult to update, and didn't really showcase our school's unique spirit. Fixing our website was far beyond our expertise.

James Roper and his team at Modernized took the time to understand our needs and transformed our website into something extraordinary.

They made it look modern and inviting, and they improved its speed and security. They even trained our team on how to update content easily, which has been a game-changer for us.

The Modernized team are professional, efficient, and they deliver results - a rock-solid 5-star experience!
Karen Kuse
Former Head of School, Montessori School of Columbia
FAQs

Do you have questions?

No. On our hosting and maintenance plan, you’ll have access to our technical engineers, but not our website support team.

To make website edits, you can access the WordPress dashboard of your site to make changes yourself, or you can upgrade to our Website Support plan for an additional $200/m to take advantage of our unlimited website support!

Yes, providing it passes our plugin policy, which ensures that the plugin is not a security risk and works well with the other plugins on our platform.

When you request a new plugin or feature, our team might recommend an alternative that we already support or that we know is tried and tested.

We can also unlock your website which will allow you to install your own plugins. We only recommend this for technically savvy website owners, as installing, updating, or removing plugins can cause the site to break.

All Modernized sites are built on a state of the art page builder – Elementor. These sites include the following premium plugins for free with your support plans:

Elementor Pro ($99/year)
Gravity Forms Elite with 50+ add-ons ($259/year)
WPMUDev Pro Plugins ($180/year)
Premium Addons Pro ($79/year)
Unlimited Elements for Elementor ($49/year)
Astra Pro ($59/year)
TOTAL VALUE = $725/year saved!

Our support team operates 9-5pm EDT, 5 days a week.

But, our emergency support team is available 24/7, 365 days per year!

We do not offer phone support on our Technical Support or Website Support plans.

However, if you are working on a Project or are signed up to Dedicated Support, you can request a call with your Project/Site Manager at any time!

On Technical/Website Support, you can contact our agents through our helpdesk.

We aim to get back to you and start work on all requests within 8 hours of submission. Complete resolution of requests depends on their size and scope:

  • Small requests, such as single page change, we aim to solve within 24 hours
  • Medium requests, such as multiple page changes, we aim to solve within 72 hours
  • Large requests, such as multiple new page additions, can vary greatly, but we aim to solve these within 5 business days or longer if this is a larger project

Yes. When you upgrade from Technical Support to Website Support, you’ll gain access to our WordPress support team through our helpdesk.

When you upgrade to Dedicated Support, you’ll get assigned to one of our Site Managers, and all requests will be moved to your very own task board.

Billing will be prorated on the day you change plans, and you’ll be charged the new rate on your next billing cycle.

Take Back Control of Your Time with the Support of Modernized

A minimum time investment from you, but optimum output for your business…

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